Privacy Policy

About MM Holidays

MM Holidays (Thailand) is a travel company providing a wide range of travel-related services. Our goal is to provide safe, reliable and memorable travel experiences while respecting and protecting the privacy of every customer.

Our services may include:

• Thailand Tour Packages
• International Holiday Packages
• Flight Bookings
• Hotel & Hostel Reservations
• Airport Transfers
• Group Tours
• Honeymoon Packages
• Family Holidays
• Corporate Travel
• Customized Travel Packages

Information We Collect

To provide our travel services efficiently, we may collect different types of information depending on how you interact with MM Holidays.

Personal Information

When you make an enquiry, request a quotation, subscribe to our newsletter, or book a travel service, we may collect:

• Full Name
• Email Address
• Mobile Number
• WhatsApp Number
• Residential Address
• City, State and Country
• Nationality
• Date of Birth
• Gender, where required
• Emergency Contact Information

Providing this information enables us to process your bookings accurately and communicate with you effectively.

Automatically Collected Information

Whenever you visit our website, certain technical and usage information may be collected automatically, including:

• IP Address
• Browser Type
• Device Type
• Operating System
• Internet Service Provider
• Date and Time of Visit
• Pages Viewed
• Click Activity
• Referral Website
• Geographic Location, where permitted

This information helps us understand visitor behaviour and improve the functionality, performance and usability of our website.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help websites remember preferences and provide useful functionality.

We may use cookies for purposes such as:

• Keeping the website functioning properly
• Remembering your preferences
• Improving website performance
• Understanding visitor behaviour
• Measuring marketing effectiveness
• Enhancing website security

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some website features or functionality.

How We Use Your Information

We use the information we collect to provide and improve our travel services, process and manage bookings, confirm reservations, respond to enquiries, issue invoices and travel documents, arrange transportation and accommodation, and coordinate with airlines, hotels and other travel partners.

Your information may also be used to process visa-related services where applicable, provide customer support, handle booking modifications or cancellations, prevent fraud, comply with legal obligations, and communicate important travel updates.

With your consent, we may also use your information to send promotional offers, travel deals and newsletters. Personal information is used only for legitimate business purposes and in accordance with applicable laws.

Marketing Communications

With your consent, MM Holidays (Thailand) may send promotional emails and messages about holiday packages, travel deals, special offers, destination updates, newsletters and other marketing communications.

You can opt out of promotional communications at any time by using the unsubscribe option in our emails or by contacting us directly. Opting out of marketing communications will not prevent us from sending essential service-related communications such as booking confirmations or important travel updates.

Sharing Your Information

To successfully provide your requested travel services, we may share relevant information with trusted third parties, including:

• Airlines
• Hotels
• Resorts
• Hostels
• Tour Operators
• Cruise Operators
• Transportation Providers
• Visa Processing Partners
• Insurance Providers
• Payment Gateway Providers
• Technology Service Providers
• Government Authorities where legally required

We only share information that is reasonably necessary to provide your requested travel services.

MM Holidays (Thailand) does not sell, rent or trade your personal information to unrelated third parties for their marketing purposes.

Data Security

The security of your personal information is important to us. We use appropriate technical, administrative and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

Our security measures may include:

• Secure website encryption (SSL)
• Restricted access to customer information
• Secure hosting infrastructure
• Regular security monitoring
• Password-protected administrative systems
• Data backup procedures
• Security updates and maintenance

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable business and legal requirements.

• Complete and manage your travel bookings
• Provide customer support
• Meet contractual obligations
• Comply with legal, tax and accounting requirements
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it may be securely deleted, anonymized or otherwise disposed of in accordance with our applicable data retention practices.

Your Privacy Rights

Depending on applicable privacy laws, you may have rights relating to the personal information we hold about you.

• Request access to your information
• Update inaccurate information
• Correct your personal information
• Request deletion where applicable
• Request a copy of your information
• Withdraw your consent
• Object to certain types of processing

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request to help protect your information.

Third-Party Service Providers

To deliver our services efficiently, we may engage trusted third-party providers to perform certain functions on our behalf.

• Airlines
• Hotels and Accommodation Providers
• Tour Operators
• Transportation Companies
• Visa Processing Agencies
• Payment Gateway Providers
• Cloud Hosting Providers
• Customer Support Platforms
• Email Service Providers
• SMS Notification Services
• IT Support Providers

These service providers should only access information as necessary to perform relevant services and are expected to protect personal information in accordance with applicable contractual and legal requirements.

Website Analytics

We may use analytics services, such as Google Analytics, to understand how visitors interact with our website. These services may collect information such as pages visited, time spent on the website, device and browser information, approximate location and website interactions.

We use analytics information to understand website performance, improve user experience and optimize our services. You may be able to manage certain tracking technologies through your browser or device settings.

Third-Party Links

Our website may contain links to third-party websites, travel suppliers, payment gateways, airline websites, hotel websites, social media platforms and other external resources.

Once you leave our website, MM Holidays (Thailand) does not control the privacy practices or content of those external websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our services are generally intended for individuals who are at least 18 years of age or who use our services under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children except where such information is necessary as part of a family travel booking or another legitimate travel arrangement.

If you believe a child has provided personal information without appropriate consent, please contact us so we can review the matter and take appropriate action.

Legal Disclosure

MM Holidays (Thailand) may disclose personal information where required by law or where we reasonably believe disclosure is necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect the rights, property or safety of MM Holidays (Thailand)
• Protect our customers and business partners
• Investigate suspected fraud, security incidents or misuse of our services
• Enforce our Terms and Conditions
• Protect against legal liability

Changes to This Privacy Policy

MM Holidays (Thailand) reserves the right to modify or update this Privacy Policy to reflect changes in our business operations, legal requirements, technology or services.

Any updates will be published on this page along with a revised Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect personal information.

Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or how your personal information is handled, please contact our team.