Terms & Conditions

MM Holidays (Thailand) is a travel service provider offering customized holiday packages, tours, flight bookings, accommodation arrangements, transportation services and other travel solutions.

We work with airlines, hotels, tour operators, transportation providers and other third-party suppliers to deliver travel experiences to our customers.

All bookings are subject to availability and confirmation from MM Holidays (Thailand) and our travel partners.

A booking will be considered confirmed only after:

• Required passenger details have been provided.
• Applicable payments have been received.
• Confirmation has been issued by MM Holidays (Thailand) or the relevant service provider.

Customers are responsible for providing accurate information during the booking process. Any incorrect details may result in additional charges, delays or cancellation of services.

Customers must provide accurate and complete information required for travel arrangements, including:

• Full name as per passport or official identification.
• Contact details.
• Passport details where required.
• Visa-related information.
• Travel preferences and special requirements.

MM Holidays (Thailand) will not be responsible for issues caused by incorrect or incomplete information provided by customers.

Payment requirements may vary depending on the selected service, supplier policies and booking conditions.

Customers may be required to make:

• Full payment at the time of booking.
• A partial advance payment followed by the remaining balance before travel.
• Payments according to the schedule provided by MM Holidays (Thailand).

Failure to complete payment within the specified timeframe may result in cancellation of the booking and loss of any applicable deposits.

Customers are responsible for ensuring they have valid travel documents, including:

• Passport with required validity.
• Appropriate visas.
• Travel permits.
• Required health documents.
• Any other documents required by destination authorities.

MM Holidays (Thailand) may assist with travel documentation. However, final approval of visas, entry permits or immigration clearance is determined by the relevant authorities.

Flight bookings are subject to airline rules and conditions.

Airlines may change:

• Flight schedules.
• Routes.
• Departure times.
• Baggage allowances.
• Fare conditions.

MM Holidays (Thailand) acts as a booking facilitator and is not responsible for airline delays, cancellations, schedule changes or operational decisions made by airlines.

Customers should review applicable airline terms, baggage policies and fare rules before completing a booking.

Accommodation bookings are subject to the terms and conditions of the respective hotels or accommodation providers.

Room availability, check-in policies, deposits, cancellation rules and additional charges may vary depending on the property.

MM Holidays (Thailand) is not responsible for changes, service quality issues or decisions made independently by hotels or accommodation providers.

Tour itineraries, schedules, inclusions and services may vary depending on destination conditions, weather, operational requirements and supplier availability.

MM Holidays (Thailand) reserves the right to modify itineraries when reasonably necessary for safety, operational requirements or circumstances affecting the planned travel experience.

Cancellation and refund terms depend on the policies of the airline, hotel, tour operator, transportation provider and other suppliers involved in your booking.

Customers requesting cancellation should contact MM Holidays (Thailand) as soon as possible.

• Applicable cancellation charges may apply.
• Supplier penalties or non-refundable amounts may apply.
• Processing fees may apply where applicable.
• Refunds are subject to approval from relevant service providers.
• Processing times may vary depending on suppliers and payment providers.

Requests to modify bookings, including changes to travel dates, passenger names, accommodation or services, are subject to availability and supplier rules.

Additional charges may apply for requested changes. MM Holidays (Thailand) will make reasonable efforts to assist customers but cannot guarantee that requested amendments will be accepted.

MM Holidays (Thailand) partners with third-party suppliers, including airlines, hotels, transportation providers, insurance companies, tour operators and activity providers.

Services provided by third parties are subject to their respective terms, conditions and operational policies.

We strongly recommend customers obtain suitable travel insurance before travelling.

Travel insurance may provide protection against unexpected events such as medical emergencies, cancellations, baggage loss, delays and other travel-related issues.

Customers are responsible for selecting appropriate insurance coverage for their needs.

Customers agree to:

• Provide accurate booking information.
• Follow destination laws and regulations.
• Respect airline, hotel and tour provider rules.
• Arrive on time for scheduled departures.
• Maintain valid travel documents.
• Follow applicable health and safety requirements.

MM Holidays (Thailand) is not responsible for losses resulting from a customer's failure to meet these responsibilities.

Users agree not to:

• Use the website for unlawful purposes.
• Attempt to damage or disrupt website functionality.
• Copy, reproduce or misuse website content without permission.
• Provide false information during enquiries or bookings.

We reserve the right to restrict access to users who misuse our website or services.

To the extent permitted by applicable law, MM Holidays (Thailand) will not be liable for losses, delays, cancellations, injuries, damages or expenses caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Severe weather conditions.
• Government restrictions.
• Political situations or civil disruption.
• Strikes or industrial action.
• Flight disruptions.
• Supplier failures.
• Other unforeseen events beyond our reasonable control.

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our services, you acknowledge that information may be shared with relevant travel partners where reasonably necessary to arrange and complete your requested travel services.

MM Holidays (Thailand) reserves the right to modify or update these Terms & Conditions from time to time to reflect changes in our services, business operations or applicable requirements.

Any changes will be published on this page with the revised effective date. Customers are encouraged to review these Terms & Conditions periodically.